Changing the way people feel about takaful

Participate online

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FWD Protect Direct

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FWD Big 3 Critical Illness Protection Plan

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FWD Medical Care+

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FWD EPF Term Takaful & CI Plan

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FWD MedSecure Direct

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FWD Takaful Affiliates Duit Raya Challenge

Participate, donate & get rewarded this Ramadan with FWD!

Ramadan Mubarak- Share your blessings

We won

Graduan Brand Awards 2022 for Most Preferred Employer in Insurance

Get covered with a comprehensive online medical plan with bonus benefits

10% off FWD Medical Care+

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Know your protection gap compared to others similar to you

We won!!

10 awards at the MTA Takaful Star Awards 2022

Exclusively for FWD SpecialMed Customers

Complimentary FWD SpecialMed Benefits

A new kind of support from a different kind of takaful operator

FWD Care Recovery Plan

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our VBIT initiatives

We’re going easy on the environment with e-certificate.

Go green, go paperless!

Pay your contribution using your EPF account

Get covered with FWD Takaful through EPF!

A chance to win fantastic prizes while sharing the happiness of Takaful!

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FWD Code of Ethics and Business Conduct

Let’s create a takaful plan together

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Changing the way people feel about takaful

At FWD we’re dedicated to make takaful easier to participate, easier to claim, and easier to understand. Come and learn more about our brand – and the FWD difference

How we’re different

A brand you can trust

Feel reassured that our plans have got you covered in all the right ways.

Contracts you can understand

No more complicated jargon. We ensure you understand exactly what you’re participating, and why.

A modern-day approach

Whether you’re participating in a plan or making a claim, with FWD you can do it all online.

Frequently asked questions

Can I add/change or remove my card during the billing cycle for recurring payment in progress?

Yes, you’re allowed to change/add or remove your card details during the billing cycle for recurring payment in progress.

Please note that the status in ‘Online Request Tracking’ will be shown as “updating” if you change/add or remove card details during the billing cycle for recurring payment in progress. The status in ‘Online Request Tracking’ will turn to “completed” once the billing cycle for recurring payment has completed.

What is the benefit of using myPortal to make a contribution payment?

myPortal is a secured, self-service portal and you can access anytime, anywhere on your mobile device or laptop including making a contribution payment for your certificate.

How do I apply for a duplicate takaful certificate document?

Please call us via the Customer Service Hotline:

1300 13 7988 and our Customer Care team will assist you accordingly.

Alternatively you can email us at contact.my@fwd.com.

How can I change my nominated beneficiary on my takaful certificate?

Depending on whom you bought your takaful certificate from, we recommend that you contact the HSBC Amanah Bank sales staff, FWD Takaful customer service or your FWD Takaful agent if you wish to change your nominated beneficiary.

Where can I get further information about the claims procedure?

Do make sure that you have your certificate number ready so we can provide instant help.

Email: contact.my@fwd.com

Malaysia hotline: 1300 13 7988

International calls: 603 2771 7771

Working hours: Mon – Fri, 9am – 6pm (excluding weekends and public holidays)

Need help?

There are many ways you can get in touch.

Call us on 1300 13 7988

You can call us Mon-Fri, 9am-6pm (excluding weekends and public holidays).

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