Your guide to making a claim

What type of claims do you need help with?

The claim process depends on the type of product you have with FWD

Type of Claims

How to make a claim


Step 1:
Check Your Policy


Step 2:
Check Your Payments Records


Step 3:
Check In with Us

Upon verification of your policy details and claim entitlement, we'll provide you with the necessary claim form(s) to be completed, along with information on the supporting documents we'll need from you in order to consider your claim.

  • If you need help going through the steps above, please don't hesitate to ask. Just call our Customer Service helpline at 1 300 22 6262 (Local) for assistance.
  • Beneficiary(ies) of the deceased policyholders who are searching for unclaimed life insurance proceeds can check with Life Insurance Association of Malaysia.

How to speed up your claim


Step 1 :
Submit Your Notice of Claim


Step 2 :
Complete Your Claim Form(s)


Step 3 :
Prepare Supporting Documents

Bear in mind that doing this is entirely optional – don’t worry if you don’t have your form(s) or documents ready before you come by. We’ll go through the entire process with you.

FWD HealthHub App

Download this user-friendly app now for convenient claims services access!