Your guide to making a claim
Let’s get started
The first thing you need to do is select the type of claim you want to make.
Get your claim quicker through myPortal
It’s always a good idea to first check that your certificate covers your claim. The quickest way to do this is via myPortal. All certificate owners can submit a claim through our online portal. You can also get in touch with us directly.
Find a form
Choose a form based on your type of claim
See all forms
Frequently asked questions
Documents can be certified (validated) as a true copy by any of the following:
- An FWD agent
- FWD Takaful Berhad Head Office Executive/Manager, if you visit our office
- Public Notary
- advocate/ solicitor, Justice of Peace or Ketua Balai Polis or District Officer or Medical Officer or
- Public official, head master
If you bought your takaful plan through HSBC Amanah Bank, you can also get your documents certified by an authorised HSBC Amanah Bank officer.
If you’re unable to get your documents certified by any of the above, please explain why, in writing, and submit this note with your claim.
You can check your plan details by looking at your original paperwork or simply by logging in to your account via myPortal. Or feel free to get in touch and we can help you out.
Some claims do need a qualified medical report to evidence the details of your claim and your doctor may charge for this. Unfortunately, we’re unable to cover any charges for these first medical reports. However, if we request further information and this requires additional reports, we’ll cover these additional fees.
If this is the case, all claimants must sign the claimant statement.
We have a dedicated claims page that you can find on the top menu. Please do also feel free to get in touch with us directly. If so, ensure you have your certificate number on hand so we can provide instant help.
Email: contact.my@fwd.com
Malaysia customer hotline: 1300 13 7988
International calls: 603 2771 7771
Our working hours are Monday – Friday, 9am – 6pm (excluding weekends and public holidays).
Email: contact.my@fwd.com
Malaysia customer hotline: 1300 13 7988
International calls: 603 2771 7771
Our working hours are Monday – Friday, 9am – 6pm (excluding weekends and public holidays).
Need help with your claim?
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