Claims
Your guide to making a claim
What type of claims do you need help with?
The claim process depends on the type of product you have with FWD
Type of Claims
How to make a claim
Step 1:
Check Your Policy
Check Your Policy
Determine if you are covered for the event for which you intend to make a claim.
Step 2:
Check Your Payments Records
Check Your Payments Records
When was the last payment made? Make sure that the policy is still in force.
Step 3:
Check In with Us
Check In with Us
Notify us immediately - you may contact your Wealth Advisor, contact our Customer Service helpline at 1300 22 6262 or head over to the nearest FWD Insurance branch for assistance.
Upon verification of your policy details and claim entitlement, we'll provide you with the necessary claim form(s) to be completed, along with information on the supporting documents we'll need from you in order to consider your claim.
- If you need help going through the steps above, please don't hesitate to ask. Just call our Customer Service helpline at 1 300 22 6262 (Local) for assistance.
- Beneficiary(ies) of the deceased policyholders who are searching for unclaimed life insurance proceeds can check with Life Insurance Association of Malaysia.
How to speed up your claim
Step 1 :
Submit Your Notice of Claim
Submit Your Notice of Claim
Complete this Notice of Claim form and send it back to us immediately / within the prescribed time as written on your policy.
Step 2 :
Complete Your Claim Form(s)
Complete Your Claim Form(s)
From the listing below, click on the type of claim relevant to you to download the right claim form(s). Print them out and fill them in.
Step 3 :
Prepare Supporting Documents
Prepare Supporting Documents
You’ll also find a list of documents that you should provide us when making a claim. Make sure to bring original / certified copies.
Bear in mind that doing this is entirely optional – don’t worry if you don’t have your form(s) or documents ready before you come by. We’ll go through the entire process with you.
