The things you need to know before you make a claim
Check your claim is eligible
It’s always a good idea to first check that your plan covers your claim. The quickest and easiest way to do this is via myPortal. Or you can feel free to give us a call on 1300 13 7988.
Check any qualifying period
Please note that for some critical illness claims, you can’t actually make a claim until the qualifying period is up. The qualifying period is a length of time you need to wait before claiming. It’s a standard procedure for certain types of claims – for example a critical illness listed under ‘total and permanent disability’. You can find out if there’s a qualifying period by checking your original certificate – or by taking a look at the claim form for your type of claim.
If there is a qualifying period for your type of claim
Please wait until this is up and then make a claim within 90 days of the qualifying period ending. For example, if the qualifying period ended on 1 January, you would need to submit your claim by 31 March latest.
Note that the Attending Physician's Report from your doctor should only be prepared after the qualifying period.
You may however find it useful to take a look at some of the other documents we’ll need so you can start to collect them in preparation for your claim.
If there is no qualifying period
Please submit your claim within 90 days from the date of a critical illness diagnosis.