New FWD HealthHub App

Download your medical app now for enhanced customer support from MiCare, our third-party claims administrator

We are pleased to share that we have appointed MiCare Sdn Bhd as our new third-party administrator to handle hospital admission and medical claims processing effective 1 July 2024.

We are committed to ensuring that you continue to receive better service. For admission assistance, you may contact MiCare 24/7 hotline at 1800-88-4743 or email ask@micaresvc.com.

We are also excited about the enhanced customer support and user friendly medical app – FWD HealthHub from our new provider.

Download FWD HealthHub Now

Please be assured that there will be no change in the hospitalisation process but you can look forward to a new service standard.

For cashless admission assistance, you may reach us through:

1-800-88-4743

ask@micaresvc.com

* Terms and Conditions apply.

Medical App Guide

View your Medical Card

View your Claim History / Entitlement

E-Claims Submission Guide

Guarantee Letter (GL) Request

FAQ

1. Who is FWD Insurance Berhad’s new Third-Party Administrator (TPA)?

2. Will there be any changes to my admission or medical claims process?

3. Are the list of panel hospitals the same as before?

4. How can I download the Medical App?

5. How do I register for FWD HealthHub App?

6. What are the requirements to download and install FWD HealthHub App?

7. I currently own a physical Medical Card. Can I still use it?

8. My family has 4 policies with medical riders with FWD Insurance Berhad. Do I need to download the FWD HealthHub mobile app on 4 different mobile phones?

9. I am not IT savvy and don’t know how to use apps. Can I still opt for a physical card?

10. If I forget to bring my physical Medical Card/mobile phone with e-Medical Card during my cashless admission, what should I do?

11. Can I get a replacement card if I lose my card?

12. What should I do if the doctor has scheduled a surgery for me two weeks from now?

13. I am new customer, and I just purchased a medical rider from FWD Insurance Berhad. How and when will I be notified?

14. Can I access my e-Medical Card immediately on the Medical App after I receive my e-Policy document?

15. Can I use my e-Medical Card for cashless admission within first 30 days after policy issued?

16. What if I forgot my user ID / Password?

17. Who can I contact if I have more questions?