Medical allowance claims

Certified true copy

Please see notes below.

• The covered person / participant’s Identity Card or birth certificate or passport (including the blank pages in order to get the sequential order – hidden information within the blank pages are not allowed)
• The hospital admission bill and receipt, with an itemised breakdown of all charges, the date of admission and date of your discharge from hospital
• The claimant’s online banking documents such as a bank statement or the claimant’s first page of their passbook (only bank accounts with a 12 digit NRIC number). Note that we’ll make any payments via this account if the claim is approved

• The takaful schedule
• Any laboratory investigations, x-rays or blood test results
• Any police report and/or newspaper cuttings if your condition was caused by an accident

• The claimant is the person or people making a claim.
• The participant is the certificate holder, the person who took out and paid for the takaful certificate.
• The covered person is someone covered by the certificate – in other words, if something happened to them, a claim could be made.
• The nominee is the person (or people) who have been named as someone to receive a claims payment.

Notes:

• Documents can be certified (validated) as a true copy by any of the following:
  • An FWD Takaful agent
  • A member of staff from our FWD Takaful office
  • An authorised member of staff from either a government office, any bank, a hospital, or the police
  • A legal professional

  If you bought your takaful plan through HSBC Amanah bank, you can also get your documents certified by an authorised HSBC Amanah bank officer.
  If you’re unable to get your documents certified by any of the above, please explain why, in writing, and submit this note with your claim.