Medical allowance claims

How to file a claim

The things you need to know before you make a claim

Check your claim is eligible 

It’s always a good idea to first check that your certificate covers your claim. The quickest and easiest way to do this is via myPortal. Or you can feel free to give us a call on 1300 13 7988

Send us your claim within 90 days

Please submit your claim within 90 days from the date of discharge.

Make it even faster and claim online
Make it even faster and claim online
Here’s a list of what we need

Certified true copy

Please see notes below.

  • The covered person / participant’s Identity Card or birth certificate or passport (including the blank pages in order to get the sequential order – hidden information within the blank pages are not allowed)
  • The hospital admission bill and receipt, with an itemised breakdown of all charges, the date of admission and date of your discharge from hospital
  • The claimant’s online banking documents such as a bank statement or the claimant’s first page of their passbook (only bank accounts with a 12 digit NRIC number). Note that we’ll make any payments via this account if the claim is approved
Copy
  • The takaful schedule
  • Any laboratory investigations, x-rays or blood test results
  • Any police report and/or newspaper cuttings if your condition was caused by an accident
Helping you understand how takaful works
  • The claimant is the person or people making a claim.
  • The participant is the certificate holder, the person who took out and paid for the takaful certificate.
  • The covered person is someone covered by the certificate – in other words, if something happened to them, a claim could be made.
  • The nominee is the person (or people) who have been named as someone to receive a claims payment.

Notes:

  • Documents can be certified (validated) as a true copy by any of the following:
    • An FWD Takaful agent
    • A member of staff from our FWD Takaful office
    • An authorised member of staff from either a government office, any bank, a hospital, or the police
    • A legal professional

    If you bought your takaful plan through HSBC Amanah bank, you can also get your documents certified by an authorised HSBC Amanah bank officer.

    If you’re unable to get your documents certified by any of the above, please explain why, in writing, and submit this note with your claim.

To be completed by the last attending doctor.

To be completed by the participant. If there’s more than one participant, all participants must sign the document.

To be completed by the participant. If there’s more than one participant, all participants must sign the document.
Note: This allows us to collect any medical records related to your claim, in accordance with your consumer rights and our contractual agreement.
By email
By email
By mail
By mail
In person
In person
Via fax
Via fax

Your questions answered

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When will you pay me?

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How will you pay me?

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After I've made a claim, how long should I keep my original documents?

Looking to make a different claim?

We have 'how to claim' guides for all types of takaful plans. Simply select from one of the options below.

Frequently asked questions

Need help with your claims?