- Document must be certified true copy either by an Authorised HSBC Amanah Bank Officer, a FWD Takaful staff*, or a relevant Authorised Officer from Government Office, Bank, Hospital, Police and Legal Professionals.
- For death in foreign country, claim documents must be translated into the official language authenticated at the appropriated embassy.
- If there is more than one claimant, all claimants must sign on the claimant statement.
- If any of the above documents/information are not readily available, please explain in writing and submit it to us.
*You can reach our FWD Takaful staff at Level 29 Menara Shell, 211 Jalan Tun Sambanthan, Brickfields 50470 Kuala Lumpur (Mon – Fri, 9am – 6pm).