IMPORTANT NOTE

• Copy of documents MUST be duly certified by authorised parties, i.e. FWD Takaful Berhad Head Office Executive/Manager or Public Notary or Advocate & Solicitor or Commissioner of Oath or Justice of Peace or Ketua Balai Polis or District Officer or Medical Officer or Public Official.
• In addition, for claims incurred outside Malaysia, the confirmation of claim event and all other related documents issued by the Foreign Authority must be certified by Malaysian Embassy or Public Notary at the incident country. If you have returned to Malaysia, the documents can be certified by relevant country's Embassy in Malaysia.
• If any of the above documents/information are not readily available, please explain in writing and submit it to us.
• Both the Date of Admission and Date of Discharge are printed on this Hospital Invoices and Discharge Summary.

*You can reach our FWD Takaful staff at Level 29 Menara Shell​, 211 Jalan Tun Sambanthan​, Brickfields 50470 Kuala Lumpur​ (Mon – Fri, 9am – 6pm​).

Remarks:
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.