It is important to note that this is essentially a change in ownership and should not impact you in terms of how you are served, or our products and services for the time being.
|Biller Code||Biller Code Name||Certificate Number Reference|
|94201||FWD Takaful Berhad-1||Alphanumeric
Agency channel: TXXXXXXX, CXXXXXXX, LXXXXXXX
Banca channel: BXXXXXXX
Direct channel: EXXXXXXX
|42564||FWD Takaful Berhad-2||Numeric
Banca channel: 2XXXXXXX, 9XXXXXXX
The JomPAY facility is available for bill payments as long as you’ve signed up for internet banking service with your bank. To help you better understand how JomPAY works, you may refer to the guide for contribution payment via JomPAY at https://www.fwd.com.my/en/important-notice/Guide for contribution payment via JomPAY.pdf
Yes, you’re allowed to change/add or remove your card details during the billing cycle for recurring payment in progress.
Please note that the status in ‘Online Request Tracking’ will be shown as “updating” if you change/add or remove card details during the billing cycle for recurring payment in progress. The status in ‘Online Request Tracking’ will turn to “completed” once the billing cycle for recurring payment has completed.
Yes, your payment method remains the same. However, if you wish to change how your contribution is deducted (either via debit bank account or credit card), please complete and submit the ‘Change Request Form’ - you can find this here.
Any surplus distributable to you is determined after we’ve finalised our year-end Financial Statements.
The surplus will be credited to you in the following manner: