It is important to note that this is essentially a change in ownership and should not impact you in terms of how you are served, or our products and services for the time being.
Alternatively you can email us at contact.my@fwd.com.
Biller Code | Biller Code Name | Certificate Number Reference |
---|---|---|
94201 | FWD Takaful Berhad-1 | Alphanumeric Agency channel: TXXXXXXX, CXXXXXXX, LXXXXXXX Banca channel: BXXXXXXX Direct channel: EXXXXXXX |
42564 | FWD Takaful Berhad-2 | Numeric Banca channel: 2XXXXXXX, 9XXXXXXX |
The JomPAY facility is available for bill payments as long as you’ve signed up for internet banking service with your bank. To help you better understand how JomPAY works, you may refer to the guide for contribution payment via JomPAY at https://www.fwd.com.my/en/important-notice/Guide for contribution payment via JomPAY.pdf
Yes, you’re allowed to change/add or remove your card details during the billing cycle for recurring payment in progress.
Please note that the status in ‘Online Request Tracking’ will be shown as “updating” if you change/add or remove card details during the billing cycle for recurring payment in progress. The status in ‘Online Request Tracking’ will turn to “completed” once the billing cycle for recurring payment has completed.
Yes, your payment method remains the same. However, if you wish to change how your contribution is deducted (either via debit bank account or credit card), please complete and submit the ‘Change Request Form’ - you can find this here.
Step 1: Click ‘Online Payment’ from the Certificate eService sub-menu.
Step 2: Click ‘Renewal Payment’ to make a one-time payment.
Step 3: The system will send an SMS of 6-digits OTP to your registered mobile number to authorise the request.
Step 4: Enter the OTP, click the checkbox once you’ve read the ‘Term & Conditions’ and click ‘make payment’ button.
Step 5: You’ll be directed to iPay88 page where you can select your preferred bank. Click the ‘Proceed’ button and you’ll be directed to your preferred bank’s online banking portal. Enter the 6-digits TAC code which will be sent via SMS to your registered mobile number once you’ve verified the payment details.
Step 6: The system will display payment acknowledgement notification upon successful transaction once you click ‘submit’.
Step 1: Click ‘Online Payment’ from the Certificate eService sub-menu.
Step 2: Click ‘Renewal Payment’ to make one-time payment.
Step 3: The system will send an SMS of 6-digits OTP to your registered mobile number to authorise the request.
Step 4: Enter the OTP, click the checkbox once you’ve read the ‘Term & Conditions’ and click ‘make payment’ button.
Step 5: You’ll be directed to iPay88 page where you can select eWallet as your payment option. Click the ‘Proceed’ button and you’ll be directed to your eWallet account. Click ‘Confirm payment’ once you’ve verified the payment details.
Fax | : 603 2710 7800 |
: contact.my@fwd.com. | |
Website | : www.fwd.com.my |
myPortal | : www.fwd.com.my/en/myportal/ |
These include:
A surplus arises when there is an excess in FRF or PRF after deducting claims payable, actuarial liabilities and other related costs and expenses. The surplus, if any, will be determined at the end of each financial year. A portion of the surplus may be retained for contingencies and the balance of the surplus will be distributed as surplus distributable.
As your Takaful Operator, we're entitled to an incentive equal to a certain percentage (depending on the product type) as a reward for managing and administering the FRF or PRF. The balance of the surplus will be distributed among eligible participants.
Will there be any notification to participants on the surplus distribution?
Yes, we’ll notify you of the surplus distribution either through mail, email or SMS.
How much is my surplus payment allocation?
When will I get my surplus payment?
Your surplus distribution payment (if any) will be distributed in accordance with your certificate terms and conditions after the end of the financial year. You can contact us for further information on the payment method. Please give us a call at 1300 13 7988 or email at contact.my@fwd.com if you require additional information.
Get in touch! Call Us 1300 13 7988