It is important to note that this is essentially a change in ownership and should not impact you in terms of how you are served, or our products and services for the time being.
|Biller Code||Biller Code Name||Certificate Number Reference|
|94201||FWD Takaful Berhad-1||Alphanumeric
Agency channel: TXXXXXXX, CXXXXXXX, LXXXXXXX
Banca channel: BXXXXXXX
Direct channel: EXXXXXXX
|42564||FWD Takaful Berhad-2||Numeric
Banca channel: 2XXXXXXX, 9XXXXXXX
The JomPAY facility is available for bill payments as long as you’ve signed up for internet banking service with your bank. To help you better understand how JomPAY works, you may refer to the guide for contribution payment via JomPAY at https://www.fwd.com.my/en/important-notice/Guide for contribution payment via JomPAY.pdf
Yes, you’re allowed to change/add or remove your card details during the billing cycle for recurring payment in progress.
Please note that the status in ‘Online Request Tracking’ will be shown as “updating” if you change/add or remove card details during the billing cycle for recurring payment in progress. The status in ‘Online Request Tracking’ will turn to “completed” once the billing cycle for recurring payment has completed.
Yes, your payment method remains the same. However, if you wish to change how your contribution is deducted (either via debit bank account or credit card), please complete and submit the ‘Change Request Form’ - you can find this here.
|Fax||: 603 2710 7800|
A surplus arises when there is an excess in FRF or PRF after deducting claims payable, actuarial liabilities and other related costs and expenses. The surplus, if any, will be determined at the end of each financial year. A portion of the surplus may be retained for contingencies and the balance surplus will be distributed as surplus distributable.
As your Takaful Operator, we're entitled to an incentive equal to certain percentage (depending on the product type) as a reward for managing and administering the FRF or PRF. The balance of the surplus will be distributed among eligible participants.
How is the surplus distribution calculated?
The surplus distributable for non-credit related products is calculated on pro-rata based on your Tabarru' paid during the financial year. For credit-related products, pro-rata based Tabarru', surrender value or reserves are used depending on the issuance year of your certificate.
Am I entitled to the surplus distribution?
What is the ratio of surplus distribution for the product that I participated in?
The total surplus distribution each year to all eligible certificates is disclosed in the financial statement at each financial year-end. This surplus is then divided amongst eligible participants according to the proportionate share. The surplus distribution ratio that is attributable varies by product and is mentioned in the certificate. For further details, kindly refer to your certificate.
My certificate is out of force. Will I still be entitled to the surplus if the amount is less than RM10?
We’ll pay the surplus to your registered bank account regardless of the amount.
The monies in the Family Risk Fund or Participants Risk Fund are placed in Shariah compliant investment vehicles such as government securities and sukuk. Hence, the investment income earned from the placement of the FRF or PRF with several investment vehicles contributes to the surplus for your certificate.
Will there be any notification to participants on the surplus distribution?
Yes, we’ll notify you of the surplus distribution either through mail, email or SMS.
How much is my surplus payment allocation?
When will I get my surplus payment?
Your surplus distribution payment (if any) will be distributed in accordance with your certificate terms and conditions after the end of the financial year. You can contact us for further information on the payment method. Please give us a call at 1300 13 7988 or email at email@example.com if you require additional information.