News release

News release

Got a question about takaful?

26 August 2020 | Kuala Lumpur
Ask Aisya, FWD Takaful’s new online personal assistant
FWD Takaful Berhad (“FWD Takaful”) has introduced its first-ever online personal assistant. “Aisya”, whose name means “to live prosperously”, represents the everyday friend that’s always ready to help Malaysians celebrate living. Aisya is available to chat 24/7 on FWD Takaful’s website to assist those who wish to know more about takaful and current family takaful plan offerings.
Meet Aisya.

Aisya was designed to provide: 

  • simple and straightforward questions and answers for anyone to understand takaful 
  • quotations for online products 
  • plan recommendations based on a customer’s profile and needs 
  • instant responses to queries as an alternative to calling the customer care hotline during working hours or sending emails 

Salim Majid Zain, FWD Takaful’s Chief Executive Officer, said, “FWD Group (FWD) prides itself in nurturing a culture of innovation and adopting technology for the ultimate benefit of our customers. Similarly, FWD Takaful is constantly looking at ways to leverage technology to increase efficiency and productivity, reduce turnaround time and drive positive customer experience in line with our vision to change the way people feel about takaful.” 

“This chatbot is yet another important step we’re taking in our efforts to provide a seamless experience for Malaysians to connect with us and find out more about takaful. Aisya will provide a convenient and alternative channel for our audiences to find instant, quick answers to common questions anytime, anywhere. Aisya aims to increase the awareness of takaful in the market and help Malaysians understand how takaful products work and its benefits.” Salim added. 

Get quick takaful tips from Aisya at


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