Can I add/change or remove my card during the billing cycle for recurring payment in progress?
Yes, you’re allowed to change/add or remove your card details during the billing cycle for recurring payment in progress.
Please note that the status in ‘Online Request Tracking’ will be shown as “updating” if you change/add or remove card details during the billing cycle for recurring payment in progress. The status in ‘Online Request Tracking’ will turn to “completed” once the billing cycle for recurring payment has completed.
What is the benefit of using myPortal to make a contribution payment?
myPortal is a secured, self-service portal and you can access anytime, anywhere on your mobile device or laptop including making a contribution payment for your certificate.
How do I apply for a duplicate takaful certificate document?
Please call us via the Customer Service Hotline:
1300 13 7988 and our Customer Care team will assist you accordingly.
How can I change my nominated beneficiary on my takaful certificate?
Depending on whom you bought your takaful certificate from, we recommend that you contact the HSBC Amanah Bank sales staff, FWD Takaful customer service or your FWD Takaful agent if you wish to change your nominated beneficiary.
Where can I get further information about the claims procedure?
Do make sure that you have your certificate number ready so we can provide instant help.