We want to help resolve things and are committed to listening to what you have to say, doing our best to make things right. Leave feedback through our customer support channels. You can find these at the end of this page.
How we handle feedback
Get in touch
Get in touch
Leave feedback through our customer support channels.
You can find these below.
Mon – Fri, 9am – 6pm (excluding weekends and public holidays) Call us on 1300 13 7988
Mon – Fri, 9am – 6pm (excluding weekends and public holidays) Call us on +60 3 2771 7771
Here’s how we usually work and what you can expect from us.
Giving you a fast response
All feedback will receive a reply - with a suggested resolution, if possible - within 14 days from when we first hear from you.
If we need more time
In the event that we need to investigate further, you’ll still receive an acknowledgment from us (within 14 days) stating the reason for delay. Our aim is to give you a resolution you’ll be happy with, within 30 days.
If we’re unable to provide a resolution within 30 days (for example, we need further information) you’ll still receive ongoing updates. Once we have all the information we need, we aim to give you a final resolution within 14 days.
Need help and support?
No problem. These are the different ways we can help and support.