Why is FWD Insurance sending me messages and PDF files on WhatsApp?
As the world’s most used messenger app, WhatsApp allows us to instantly connect with our customers on a platform that is convenient to them.
The PDF files that you are receiving could be your e-Policy/ e-Notice/ e-Letter. Receiving the PDF files on WhatsApp provides you with the following benefits:
I received a WhatsApp message from FWD Insurance with a PDF file. May I know what is it all about?
Please refer to the message sent together with the PDF file. It could be your e-Policy/ e-Notice/ e-Letter. Please download it within 14 days by clicking on the PDF file in WhatsApp.
When I clicked on the PDF file, it requires me to enter a password. What should I enter?
Please enter your date of birth in the following format: DDMMMYYYY
Then followed by the last 4 digits of your NRIC (Malaysians) / passport number (for foreigners).
Is there a validity period for me to download the PDF file in WhatsApp?
Yes, the PDF file is only available for 14 days from the date of the WhatsApp message.
Can I request for a hardcopy of the Policy Contract, Letter or Notice?
In our effort to go paperless and do our part in conserving the environment, the Policy Contract, Letter and Notice will only be available in electronic format.