Corporate Roles

Job Purpose

• To meet persistency targets through collaboration with all key stakeholders to achieve business profitability and improve customer experience.

Job Responsibilities

• Develop and execute strategic initiatives to improve persistency levels.
• Track, analyse data and metrics to identify trends, patterns and areas/action planning for improvement with collaboration from distribution channels, life operations, channel marketing.
• Collaborate with channel marketing and life operations to foster strong relationship with policyholders by structured communication, improve contactibility and subsequently improve collection.
• Monitor all initiatives taken and campaign launches with measures.
• Identify process gaps and plug process gaps to enhance efficiency and effectiveness eg billing, payment options.
• Ensure compliance and regulatory requirements are observed

Requirements:

• Possesses a Bachelor’s Degree in Business Studies, Economics, Mathematics or any related field
• Minimum 5 years of experience in Insurance industry in business support or reporting role
• Possesses strong analytical skills with attention to details
• Good communication skills and able to work collaboratively with stakeholders
• Strong business acumen and able to manage and interpret data effectively