Privacy policy

Personal Data

FWD Takaful Berhad (“FWD”) is committed to the protection of the personal information of our customers. As you use our services and share information with us, we want to be clear on how we are using your information and the ways in which we protect your privacy. However, FWD shall not be subject to any obligation of confidentiality regarding any submitted information except as specifically agreed to by FWD directly to the customer or as required by Malaysian law. Please do take time to get to know our privacy policy and Personal Data Protection Notice and if you have questions, contact us at contact.my@fwd.com. The personal information communicated by the user to FWD through FWD’s sites or microsites, by way of forms or questionnaires placed online, is necessary for the processing of these forms and questionnaires. When you share personal information with us, we use the information we collect to provide, maintain, protect and improve and develop our services, and to protect FWD and our users. The personal information we collect will be processed by the various concerned departments of FWD and may be processed on a server located outside the country where you live. We will ask for your consent before using information for a purpose other than those that are set out herein. You will likewise have the right to access your personal information held by FWD and to correct and/or update such personal information from time to time.

Information we share

We do not share personal information with entities and/or individuals outside of FWD but, subject to the provisions of applicable Malaysian laws, personal information may be:


Made available to any of FWD affiliated companies and/or any individual and/or entities associated with FWD, and in this regard, you consent to the transfer of your data outside of Malaysia;

1. Supplied with your consent to persons you have authorized in writing;
2. Disclosed to any government or appropriate regulatory authorities or any information sharing facility of the insurance or takaful industries; and/or
3. Shared with entities and/or individuals outside of FWD or any of its affiliates if we have in good faith belief that processing and/or disclosure of the information is necessary to comply with laws or regulations or for the purpose of FWD’s legitimate interest.

For a complete list of parties we share your information with please refer to Personal Data Protection Notice.